Gift4Bebe Frequently Asked Questions

How do I order online?
Can I order over the telephone?
Are your online transactions secure?
What is the minimum quantity?
Will I receive an email confirmation of my order and tracking information?
Do you offer sample orders?
What about state sales tax?
Do you ship to International addresses?
What is your policy regarding duties?
What are the shipping methods & costs?
Shipping Rates
How long does it take to receive products?
What method of payments do you accept?
I don't have a credit card. Do you accept personal checks?
Why does my receipt say Eli International?
I don't like to order over the Internet. Can I call in my order?
Can I get my order Gift Wrapped and include a Gift Message?
Our Guarantee/Return Policy
What happens to information I submit?
If I order a few different products, will they all come in one box?
Do you have a print catalog?
Do you have any suggestions?
How can I upgrade my shipping from Ground to Overnight?
How do I file a claim for damaged, defective or missing product(s)?
How do I change or cancel my order?


How do I order online?
Ordering online is easy and can be accessed 24 hours, 7 days a week. Enjoy looking through Gift4Bebe online store. Then simply select the items you like and place them in the shopping cart. If you need to shop more, select "continue shopping" and do the same for each product you want to purchase. When you are done shopping select "Check out"to begin checkout process. Once you have entered your shipping and billing information, submit your order. That's it. Now your order will be processed and shipped as soon as possible. All orders can also be placed by calling our toll free number at 1.866.921.9751, or emailing us to order@gift4bebe.com. When you are calling or emailing us, please have following information available or included:

Your name, shipping address, phone number, and email address
Item number(s) and name(s)
Quantity
Credit card info: card number, exp. Date, security #, name on the card

Can I order over the telephone?
Yes!! You can order over the phone by calling toll free number 1.866.921.9751. Our friendly baby shower experts will assist you with your order. For customers in South Korea, please email us with your order detail for further assistance to korean@gift4bebe.com. When you are calling or emailing us, please have following information available or included:

Your name, shipping address, phone number, and email address
Item number(s) and name(s)
Quantity
Credit card info: card number, exp. Date, security #, name on the card

Are your online transactions secure?
Be assured that all transactions conducted through gift4bebe online store and shopping cart are completely secure. Our website uses secure socket layer (SSL) certified by Thawte to encrypt all of your personal information.

We are also subscribed to Hacker Safe which is a leading online security certification to further strengthen our security measures. Gift4Bebe online store is scanned and tested every day to pass the Hacker Safe security scan. You will be happy to know that HACKER SAFE certification meets the Payment Card Industry (PCI), Data Security Standard, and the SANS FBI security standard.

We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is the minimum quantity?
Many of our products have minimum order requirements. Minimum quantities are clearly listed in the products description. Please understand that in the event that you forget to order minimum quantity, your shopping cart will be automatically filled with the minimum order. This is to provide you, the customer, the lowest possible prices on personalization items. Thank you for your understanding.

Will I receive an email confirmation of my order and tracking information?
Once your order has been processed and shipped, you will be notified by email.

Do you offer sample orders?
Yes, we are happy to help you with your sample orders. We understand that you may need to inspect the items before making the final purchases. Please feel free to order your samples online, call us at 1.866.921.9751, or simply email us with the details. When you place a sample order, please do not select any personalization options.

You will be charged the unit price of the product samples plus shipping and handling.

When you are calling or emailing us, please have following information available or included:

Your name, shipping address, phone number, and email address
Item number(s) and name(s)
Quantity
Credit card info: card number, exp. Date, security #, name on the card


What about state sales tax?
All orders shipped to destinations within the states of California(8.25%), Indiana(6.00%) are charged accordingly. Orders sent to destinations outside of these states are exempt from sales tax.

Do you ship to International addresses?
Yes! We are currently offering our products to customers in U.S. and South Korea. If you want to ship your items to South Korea or purchasing from South Korea, then please call our toll free number or email us at korean@gift4bebe.com with detail.

Toll free number is for customers living in U.S only.

We are using our own private source of carrier service specialized to South Korea, so the delivery to the Korean address is surprisingly fast and reliable.

If you live in South Korea and would like further assistance, please let us know by emailing to korean@gift4bebe.com. We will respond within 24 hours, in most instances, within hours if not in minutes.

When you are calling or emailing us, please have following information available or included:

Your name, shipping address, phone number, and email address
Item number(s) and name(s)
Quantity
Credit card info: card number, exp. Date, security #, name on the card

What is your policy regarding duties?
For orders shipped to destinations outside of the United States, gift4bebe.com is not responsible for any duties associated with the shipment.

What are the shipping methods & costs?
We use United States Postal Service (USPS), United States Parcel Service (UPS), Federal Express or DHL to ship all orders.

Shipping Rates

U.S. SHIPPING CHART
Order Amount	Ground (5-7 Days)
$0 - $14	$ 7.90
$15 - $49	$ 12.90
$50 - $99	$ 15.90
$100 - $199	$ 20.90
$200 - $299	$ 25.90
$300 - $399	$ 30.90
$400 - $499	$ 35.90
$500 - $599	$ 50.90
$600 and up	$ 61.90

For accurate price quote to South Korea, please email us to korean@gift4bebe.com.

When emailing us, please include following information.

Your name, shipping address, phone number, and email address
Item number(s) and name(s)
Quantity
Credit card info: card number, exp. Date, security #, name on the card

How long does it take to receive products?
Most products leave our warehouse in 1-3 business days. In cases of personalization, please allow 5 business days before the order gets shipped out of the warehouse. For our Baby Jewelry items, because these jewelries are delicately handmade to personalize, it may take up to 2 weeks to prepare them. Once it leaves our warehouses, it usually takes 5 - 10 business days to be delivered.

For orders delivered to South Korea, please allow extra 3 - 5 business days.

What method of payments do you accept?
Currently, we accept American Express, Visa, MasterCard and Discover. We process all orders through a "secure" shopping cart. Your credit card is charged upon receipt of the order.

I don't have a credit card. Do you accept personal checks?
Sorry, at this time, we only accept credit cards.

Why does my receipt say Eli International?
Eli International is the parent company of gift4bebe.com. So the name on your receipt or credit card statement will show Eli International, not gift4bebe.com.

I don't like to order over the Internet. Can I call in my order?
Sure, you can call us at 1.866.921.9751. Our baby shower experts are available 24 hours a day, 7 days a week.

Can I get my order Gift Wrapped and include a Gift Message?
Items that have GIFT WRAPPING and/or GIFT MESSAGE options are clearly indicated when available, and you will be able to simply click or type in the message and get it done.

Our Guarantee/Return Policy
We want you to be happy with our products and services. That is our commitment to you. If for some reason, we make a mistake and you receive the wrong or defected item, don't be frustrated, please let us know first by calling our toll free number at 1.866.921.9751 or simply by emailing us to customersupport@gift4bebe.com. We will go extra miles to make you satisfied either by replacing it immediately with a completely new item (of course we pay for the shipping this time) or refunding your money less shipping.

Don't forget to contact us first, so we can supply you with the RMA(Return Merchandise Authorization #) and detailed return information. Any item received without the RMA will not be processed.

Please refer to our SHIPPING & RETURN policy for further detail.

What happens to information I submit?
Any information submitted to us are kept confidential. We will never sell names, addresses, phone numbers, email address, or any other information.

If I order a few different products, will they all come in one box?
We have warehouses through out U.S. and depend on the items you choose they may arrive in different boxes and times.

Do you have a print catalog?
Sorry, we do not have a printed catalog as we are always adding new and exciting items to our database. We will be glad to know that we are constantly working to improve our

Do you have any suggestions?
Do you have any suggestions? Compliments? Complains? Whatever you may feel, we love hear from you. Please provide your feedback to us at any time to feedback@gift4bebe.com. Thank you.

How can I upgrade my shipping from Ground to Overnight? On our shopping cart, Ground shipping is the only option you can select. However, if you need a rush service, then just call at 1.866.921.9751 or email us to shippingupgrade@gift4bebe.com with specific order details. Then we will respond back to you with detailed cost within 24 hours. This is because we need to know exactly how much your order weighs to determine the actual cost of express shipping (2nd day, priority, or express mail) When you are calling or emailing us, please have following information available or included:

Your name, shipping address, phone number, and email address
Item number(s) and name(s)
Quantity
Credit card info: card number, exp. Date, security #, name on the card

How do I file a claim for damaged, defective or missing product(s)?
All claims for damaged, defective or missing product(s) must be filed with Gift4Bebe within 7 business days of receiving your order. Please call our customer service department at 1.866.921.9751 (or email us if you live outside U.S. to korean@gift4bebe.com) to initiate a claim.

Please note that Gift4Bebe is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (USPS, UPS, Fedex, or international carrier). However, Gift4Bebe will be happy to assist you in filing a claim with the shipping carrier.

How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made. All changes and cancellations will be subject to a 20% restocking fee once the order has been processed.